Refund and Returns Policy

Effective Date: [Insert Date]

Thank you for shopping at architecture4design.com. We aim to ensure your satisfaction when purchasing downloadable products. This policy outlines the circumstances under which refunds and replacements are provided for digital products purchased through WooCommerce using PayPal.

Refund Policy

  1. Eligibility for Refunds
    • Refunds are offered if:
      • The downloaded file is defective or corrupted.
      • The download link is not delivered or accessible after payment or contacting our support team.
  2. Conditions for Refunds
    • Refund requests must be submitted within 7 days of the purchase date.
    • A detailed explanation and proof of the issue (e.g., error messages, screenshots) must accompany your request.
  3. Non-Refundable Cases
    • Refunds will not be issued for:
      • Change of mind after purchase.
      • Accidental or incorrect purchases.
      • Compatibility issues with your software unless specifically stated on the product page.
      • Files that have been successfully downloaded and are functional.
  4. Refund Processing
    • Refunds will be processed through PayPal and typically take 7–14 business days after approval.

Replacement Policy

  1. Eligibility for Replacements
    • If the purchased file is corrupted or incomplete, a corrected version will be provided at no additional cost.
  2. Request Process
    • Contact our support team with your order details and a description of the issue.

How to Request a Refund or Replacement

  • Email us at [email protected] with the following details:
    • Order number
    • Product name
    • Description of the issue
    • Proof of the problem (e.g., screenshots)

PayPal Disputes

  • If you have made your payment through PayPal, we recommend contacting our support team before initiating a dispute. Most issues can be resolved promptly without the need for a PayPal claim.

Changes to This Policy

We may update this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated terms.

If you have any questions or require further assistance, please contact us at [email protected]. We are here to help!